To prolong the magic of your doll, cushions, and other fabric elements, we suggest gentle cleaning if necessary. Wash gently by hand, without soaking and without using bleach, preserving the essence of each piece. Wash them separately to ensure their colors remain vibrant and free of stains. Let them dry in the shade to keep the charm of the colors always radiant.
Treat your sculptures as the true works of art they are. Handle with care, holding with both hands and protecting delicate parts from falls and impacts. To preserve their beauty, keep them in a ventilated area, away from direct sunlight and humidity. If necessary, clean them with a gentle touch using a dry duster, brush, or soft cloth, ensuring every detail remains impeccable.
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Every piece we create is a unique work, made with dedication and artisanal care. Small variations in embroidery or fabric tone are part of the charm of handmade work, reflecting the uniqueness of each item. We always strive to maintain maximum fidelity in production.
Additionally, remember that promotional photos may not capture all the magic of the final product due to factors such as lighting and screen adjustments. This only makes the experience of having the piece in your hands even more special.
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The time stated on the store reflects the time needed for production in our atelier and shipping by the carrier. In cases of high demand or other unforeseen circumstances, the deadlines may vary, but rest assured, we will keep you updated on the status of your order.
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In case of purchase regret, the product must be in perfect condition and show no signs of use, meaning in the same condition as you received it. Additionally, it is essential that the item is in its original packaging. In case of manufacturing defects or damage, contact us. You may request a return within 7 days from the date of receiving the order at your address.
Send an email to [email protected], informing your full name, order number, and details about the reason for the return, including a description with photos or videos. We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.
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Last updated: August 2024.
Ladoludens, a private legal entity, registered with the CNPJ/MF under No. 27.938.399/0001-02 ("Merchant" or "we") takes your privacy seriously and is committed to the security and protection of the data of all its customers, partners, suppliers, and users ("Users" or "you") of the website https://ladoludens.lojavirtualnuvem.com.br/ and any other website, store, or application operated by the Merchant (hereinafter referred to as "Store").
This Privacy Policy ("Privacy Policy") is intended to inform you about how we use and disclose information collected during your visits to our Store and in messages we exchange with you ("Communications").
BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF PROCESSING OF YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact [email protected].
Additionally, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site you interact with before allowing the collection and use of your Personal Data.
If you send us Personal Data relating to other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
Use of Personal Data
We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:
Additionally, the Personal Data provided may also be used in the manner we deem necessary or appropriate: (a) under the Data Protection Laws; (b) to comply with legal process; (c) to comply with a court order, regulatory decision, or decision of competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect our rights, privacy, security, yours, or those of third parties; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) in other ways permitted by law.
OUR STORE IS NOT INTENDED FOR PEOPLE UNDER 18 (EIGHTEEN) YEARS OLD, AND WE ASK THAT SUCH PEOPLE DO NOT PROVIDE US WITH ANY PERSONAL DATA.
Non-Provision of Personal Data
You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, some specialized features, or be able to provide the necessary assistance or, still, enable the delivery of the product or provide the service contracted by you.
Data Collected
The general public may browse the Store without the need for any registration and submission of Personal Data. However, some of the Store's functionalities may depend on registration and submission of Personal Data, such as completing the purchase/contracting of the service and/or enabling the delivery of the product/provision of the service by us.
When contacting the Store, we may collect:
During general browsing in the Store, we may collect:
Unless you inform us in any free form filled out by you, we do not collect Sensitive Personal Data.
Sharing Personal Data with Third Parties
We may share your Personal Data:
Automated Data Collection Tools
We also use automated data collection tools such as cookies, embedded web links, and web beacons.
Cookies
Cookies are alphanumeric identifiers that we transfer to your browser or device to allow our systems to recognize your browser or device and provide functionalities such as personalized advertising on other sites. For more information about cookies and how we use them, please refer to our Cookie Policy.
Web Beacons
We may include web beacons in marketing emails or newsletters to determine whether messages have been opened and links have been clicked. Web beacons do not place information on your device but may work in conjunction with cookies to monitor Store activity. The information collected by web beacons may be associated with your Personal Data.
Embedded Web Links
Embedded web links are found in the Store or in emails from our Store. The links are designed to direct you to a relevant area of the Store, redirecting you through our servers. The redirection system allows the Store to determine the effectiveness of our online marketing campaigns, measure levels of interest in specific topics, and measure the effectiveness of our communications with customers. In emails, these links allow the Store to know if you clicked on a link in the email, and this interaction information may be connected to your Personal Data.
Personalized Advertising
Personalized advertising, also known as targeted or interest-based advertising, is directed to you based on your activities over time and on non-affiliated sites, allowing companies to know what people's interests are so they can direct advertising that is more relevant to those interests. This information is used to display more relevant ads to you, both in the Store and on third-party sites. The interest categories used to provide interest-based advertising may be associated with your browser or device, and specific data depends on the device's browsing history and the sites you have visited. To enable interest-based advertising, we may share your data with third-party advertising service providers who may use cookies, web beacons, and other automated data collection tools to collect information about your web browsing activity. You may see Ladoludens ads on other sites because we participate in advertising networks. Advertising networks allow advertisers to target messages to users through a wide variety of sites. These networks may use cookies, web beacons, and other automated data collection tools to collect information about your web activities and to provide personalized ads based on your interests. The information collected includes information about your visits to the Ladoludens website, such as the pages you viewed and the actions you took in the Store. This collected data is used to make predictions about your characteristics, interests, or preferences and to display more relevant ads to you. You may opt out of receiving personalized advertising on the sites you visit and about Ladoludens products and services by adjusting your advertising preferences and disabling third-party data collection for advertising purposes.
International Data Transfers
The Personal Data we collect from you may be transferred, accessed, or stored in a destination outside your country, in accordance with this Privacy Policy. To this end, we take the necessary measures to ensure that Personal Data receives an adequate level of protection in the destination country. This includes entering into data transfer agreements or using other data transfer mechanisms.
Data Security and Integrity
The security, integrity, and confidentiality of your Personal Data are extremely important to us. We implement technical, administrative, and physical security measures designed to protect your Personal Data against unauthorized access, disclosure, use, and modification. Periodically, we review our security procedures to consider new technologies and appropriate methods. Be aware, however, that despite our efforts, no security measure is perfect or impenetrable. Maintaining the security of your password is also critical, and we recommend that you use a unique password for your account in our Store that is not shared with other online accounts or services.
Data Retention
We retain your Personal Data for the period necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law. When it is no longer necessary to retain your Personal Data, we will remove the data from our systems and records and/or take steps to anonymize the data so that it can no longer be used to identify you.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our privacy practices. When we post changes to this Privacy Policy, we will revise the "Last Updated" date at the top of this document. If we make material changes to this Privacy Policy, we will notify you through a prominent notice on our site or by sending a notification directly. We recommend that you periodically review this Privacy Policy for the latest information on our privacy practices.
Cookie Policy
This Cookie Policy describes how Ladoludens uses cookies and similar technologies to collect and store information when you visit our Store. By accessing or using the Store, you agree to the use of cookies as described in this policy.
What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognize your device and store some information about your preferences or previous actions.
How do we use cookies?
We use cookies to improve your experience in the Store, personalize content and ads, provide social media features, and analyze our traffic. We also share information about the use of our Store with our social media, advertising, and analytics partners.
Types of cookies we use
How to manage cookies?
You can manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set your browser to notify you when a new cookie is stored on your device. However, if you block or delete cookies, some Store functionalities may not work correctly.
Changes to this Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our cookie practices. When we post changes to this Cookie Policy, we will revise the "Last Updated" date at the top of this document. We recommend that you periodically review this Cookie Policy for the latest information on our cookie practices.
This document has been prepared to protect the privacy and personal data of Ladoludens customers and is in accordance with applicable laws and regulations. If you have any questions or need further clarification, please do not hesitate to contact us through the available channels.
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This Terms of Use policy is effective as of August 2024.
Ladoludens, a private legal entity, describes, through this document, the rules of use of the website https://ladoludens.lojavirtualnuvem.com.br/ and any other website, store, or application operated by the owner.
By browsing this website, we consider that you agree to the Terms of Use below. If you do not agree with the terms of this contract, we ask that you do not use this website further, much less register or submit your personal data.
If we modify our Terms of Use, we will post the new text on this website, with the updated revision date. We may change this document at any time. If there is a significant change in the terms of this contract, we may notify you through the contact information we have in our database or through notifications. The use of this website after the changes means that you have accepted the revised Terms of Use. If, after reading the revised version, you do not agree with its terms, please terminate your access.
Section 1 - User
The use of this website automatically assigns the status of User and implies full acceptance of all the guidelines and conditions included in these Terms.
Section 2 - Adherence in conjunction with the Privacy Policy
The use of this website entails adherence to these Terms of Use and the most current version of Ladoludens' Privacy Policy.
Section 3 - Access Conditions
In general, access to the Ladoludens website is free and does not require prior registration or registration. However, to enjoy some features, the user may need to register, creating a user account with a login and password for access. It is the user's full responsibility to provide only correct, authentic, valid, complete, and updated information, as well as not to disclose their login and password to third parties.
Parts of this website offer the user the option to post comments in certain areas. Ladoludens does not consent to the publication of content that is discriminatory, offensive, or illegal, or that infringes copyright or any other rights of third parties. The publication of any content by the user of this website, including messages and comments, implies a non-exclusive, irrevocable, and irrevocable license for its use, reproduction, and publication by Ladoludens on its website, platforms, and internet applications, or on other platforms, without any restriction or limitation.
Section 4 - Cookies
Information about your use of this website may be collected from cookies. Cookies are information stored directly on the computer you are using. Cookies allow the collection of information such as the type of browser, time spent on the website, pages visited, language preferences, and other anonymous traffic data. We and our service providers use information for security protection, to facilitate navigation, display information more efficiently, and personalize your experience when using this website, as well as for online tracking. We also collect statistical information about the use of the website for continuous improvement of our design and functionality, to understand how the website is used, and to help you resolve relevant issues.
If you do not want your information to be collected through cookies, there is a simple procedure in most browsers that allows cookies to be automatically rejected, or offers the option to accept or reject the transfer of a specific cookie (or cookies) from a particular site to your computer. However, this may cause inconvenience in using the website. The settings you choose may affect your browsing experience and the operation that requires the use of cookies. In this sense, we disclaim any responsibility for the consequences resulting from the limited functioning of this website caused by disabling cookies on your device (inability to set or read a cookie).
Section 5 - Intellectual Property
All elements of Ladoludens are the intellectual property of Ladoludens or its licensors. These Terms or the use of the website do not grant you any license or right to use the intellectual property rights of Ladoludens or third parties.
Section 6 - Links to Third-Party Sites
This website may, from time to time, contain hyperlinks that will redirect you to sites of our partners, advertisers, suppliers, etc. If you click on one of these links to any of these sites, remember that each site has its own privacy practices and that we are not responsible for these policies. Please consult the respective policies before submitting any Personal Data to these sites.
We are not responsible for the policies and practices of collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, wireless internet service provider, or device manufacturer, including all Personal Data you disclose to other organizations through the applications, related to such applications, or posted on our social media pages. We recommend that you inform yourself about the privacy policy and terms of use of each site visited or each service provider used.
Section 7 - Deadlines and Changes
The operation of this website is for an indefinite period. The website as a whole or in each of its sections may be terminated, suspended, or interrupted unilaterally by Ladoludens, at any time and without the need for prior notice.
Section 8 - Personal Data
During the use of this website, certain personal data will be collected and processed by Ladoludens and/or the Partners. The rules related to the processing of personal data by Ladoludens are set out in the Privacy Policy.
Section 9 - Contact
If you have any questions about the Terms of Use, please contact us by email at [email protected].
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